Privacy Policy

1. Introduction

Welcome to HostIQ ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using HostIQ, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Profile photo, role (property owner or cleaner), and other optional profile details
• Property Information: Property addresses, unit details, room templates, and property management data
• Inspection Data: Photos, videos, notes, and other media you upload during inspections
• Payment Information: Billing details and payment method information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: How you interact with the app, features used, time spent, and navigation patterns
• Location Data: Approximate location based on IP address or GPS (with your permission)
• Log Data: IP address, browser type, access times, and pages viewed

2.3 Third-Party Information

• Information from property management systems (PMS) you connect, such as Hostify or Hostaway
• Information from authentication providers (Google Sign-In, Apple Sign-In)
• Payment information from payment processors (Stripe, Apple, Google)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our inspection and property management services
• AI Analysis: To process and analyze inspection media using artificial intelligence for quality assessment
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communication: To send you service updates, inspection reports, notifications, and respond to your inquiries
• Payment Processing: To process payments, manage subscriptions, and handle billing
• Analytics: To understand how users interact with our services and improve user experience
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with legal obligations and enforce our terms of service

4. AI Processing and Media Analysis

When you upload photos and videos for inspection analysis, we use artificial intelligence and machine learning technologies to:

• Analyze cleanliness and quality of properties
• Detect damage, missing items, and maintenance issues
• Generate inspection reports and scores
• Provide recommendations for improvements

Media files are processed securely and may be stored temporarily for analysis purposes. We do not use your media for training AI models without your explicit consent.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Payment processors
• Email service providers
• Analytics and monitoring services
• AI and machine learning service providers

5.2 Property Management Systems

If you connect a PMS account, we may share relevant property and inspection data with the connected system as necessary to provide integration services.

5.3 Team Members

Property owners may share inspection data and property information with team members (cleaners, managers) they invite to their account.

5.4 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit using SSL/TLS
• Encryption of sensitive data at rest
• Secure authentication and authorization mechanisms
• Regular security assessments and updates
• Access controls and employee training

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or business purposes.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of certain data processing activities, such as marketing communications
• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us at the email address provided below. We will respond to your request within a reasonable timeframe.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.

11. Third-Party Links and Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

14. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete personal information we have collected
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

15. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us using the information provided in Section 13.