HostIQ Support Center

We're here to help you get the most out of HostIQ

Contact Us

Have a question, feedback, or need assistance? Our support team is ready to help.

Email Support

Get help with any questions or issues

contact@securestay.ai

General Inquiries

Business and partnership questions

contact@securestay.ai

Average response time: Within 24 hours

Frequently Asked Questions

How do I add a new property?

Tap the + button on the Properties tab, enter your property details, and save.

How does AI inspection analysis work?

Our AI analyzes photos and videos you upload during inspections to detect cleanliness issues, damage, and missing items. You'll receive detailed reports with scores and actionable insights.

Is my data secure?

Yes! We use industry-standard encryption for all data in transit and at rest. Your property information is protected with industry-standard security measures.

How do I report a bug?

Please email us at contact@securestay.ai with a description of the issue, steps to reproduce it, and your device model and iOS/Android version. Screenshots are helpful!

App Information

Current Version: 1.0.0

Platforms: iOS and Android

Requirements: iOS 15.1+ or Android 8.0+

Languages: English